Terms of Service

Estimates and scheduling

Requesting an estimate through this site does not create a booking. An estimate becomes a project once we confirm it in writing and, where required, receive a deposit.

Estimates are based on the scope described to us. If conditions on site differ materially — access, wall construction, quantity, or the condition of the work — we will discuss the change with you before proceeding.

Your responsibilities

You agree to provide accurate information about the works involved, including any known damage, fragility, or special handling requirements, and to secure the access, permissions, and building approvals a project requires.

Insurance and liability

We carry general liability and workers’ compensation coverage, and certificates are available on request. Coverage limits, exclusions, and claim procedures are set out in the policy and in your project documents.

We are not responsible for pre-existing damage, inherent vice, or losses arising from conditions outside our control. Any claim must be reported to us promptly and in writing.

Limitation of liability

Except where covered by the insurance described above, and to the fullest extent permitted by law, our total liability for any claim arising out of a project is limited to the amount you paid us for that project.

We are not liable for indirect, incidental, special, or consequential damages — including lost profits, lost sales or exhibition opportunities, diminution in market value beyond the cost of repair, loss of use, or costs of substitute services — even if we were advised such damages were possible.

Nothing here limits liability for gross negligence, willful misconduct, or anything that cannot be limited under California law.

Payment

Payment terms and deposits are stated on your estimate. Invoices are due on receipt unless net terms have been agreed in writing. For larger projects a deposit may be required to reserve your date, with the balance due on completion.

Invoices unpaid 30 days or more past their due date are subject to a late fee of 1.5% per month on the outstanding balance until the account is settled. We may hold delivery, installation, or release of stored works while an account is past due, and you are responsible for reasonable costs of collection.

Holds, changes, and cancellations

We hold dates free of charge up to 48 hours before the scheduled start time. Crews are committed in advance, so cancellations inside that window are billable:

Rescheduling inside the 48-hour window is treated as a cancellation. Specialty materials already ordered or fabricated for your project remain billable regardless of when a project is cancelled.

Storage

Where a project requires us to hold work between pickup and installation, storage is included for the period stated on your estimate. Beyond that period, storage is billed at the rate quoted to you, and works are released once the account is current.

If we are unable to reach you and work remains unclaimed for 90 days past the agreed release date, we will make written attempts to contact you at the address and email on file before treating the work as abandoned under California law.

Specialist partners

Some work — conservation, restoration, crating, and long-distance transport among them — is carried out by vetted partners we have worked with for years. We may engage them on your behalf and remain your point of contact throughout. Where a partner’s own terms or insurance govern their portion of the work, we will tell you before the work begins.

Circumstances beyond our control

We are not liable for delays or non-performance caused by events outside our reasonable control — severe weather, fire, flood, earthquake, labor actions, building lockouts or denied access, road closures, carrier failures, power or network outages, or government orders. We will let you know promptly and reschedule at the earliest workable date; no cancellation fee applies when a project is postponed for these reasons.

Site content

The text, photographs, and design on this site belong to All Art Services or to the artists and clients who own the works shown, and may not be reproduced without permission.

Project photographs are published with permission. Artworks pictured remain the property of their owners and are shown for illustration only.

Accuracy

We keep this site current, but service areas, capabilities, and pricing change. Nothing on this site is an offer or a guarantee of availability.

Governing law and disputes

These terms are governed by the laws of the State of California, without regard to its conflict of law rules.

If a dispute arises, we ask that you contact us first — most matters are resolved in a phone call. If that fails, both parties agree to attempt mediation before filing suit. Any action that does proceed will be brought in the state or federal courts located in Los Angeles County, California, and both parties consent to that venue.

General

These terms, together with your estimate and any signed services agreement, are the entire agreement between us and replace any prior discussions on the same subjects. If any provision is found unenforceable, the rest remains in force.

We may update these terms; the revised date at the top of this page marks the current version, and the version in effect when your project was booked governs that project.

Questions